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  • Delivery confirmation

    Shipping and Delivery Created 3 years ago | Updated 3 years ago
  • FO
    Franklin O S
    If a buyer delays in confirmation of delivery after called and said he got the item but not chanced to hit the delivery confirmation botton....what happens if its delayed and timed out?

Comments

  • FO
    Franklin O S
    Posted 3 years ago
    Thank you Adeola. was just skeptical about the confirmation...and thanks for your response .
  • AY
    Adeola Y Konga Moderator
    Posted 3 years ago
    @ Franklin, the customer has to confirm delivery. However, if the customer does not confirm delivery within 72 hours, the system automatically updates the status of the order to delivered.
  • FO
    Franklin O S
    Posted 3 years ago
    @ Jumoke....here...
     DELIVERY PENDING WAITING FOR BUYER TO CONFIRM TIME LEFT FOR BUYER CONFIRMATION 01D 04H 50M 30S 
  • FO
    Franklin O S
    Posted 3 years ago
    I already clicked on delivered its saying waiting on buyer confirmation of delivery. 
  • JJ
    Jumoke J S
    Posted 3 years ago
    Hi Franklin,
    
    I believe that there is a box marked  ORDER DELIVERED when you check SHIPPED on your shq, but just incase it doesn't work you can relate with konga on this, they can call the customer to confirm the delivery, then mark it as delivered themselves.

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