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  • Delay in Escrow Payment

    Payment Created 2 years ago | Updated 2 years ago
  • DA
    Dorcas A B
    Hi
    I noticed item that are delivered and payed for take extra days to appear on my escrow account and it will take additional 7 days of return policy again.
    My concern is why does it have to take an extra days before its been paid to my Escrow account?
    Delay in payment is not helping my business.

Comments

  • DD
    Dolapo D S
    Posted 2 years ago
    Hello Tolu,
    
    Please contact us via mail- [email protected] or call to speak with us on 08094605555 if your funds are still in escrow without having a return policy. If you have sent us a mail and yet to receive a response within 48 hours, kindly provide the case ticket number received for a prompt follow up.
    
  • TA
    Tolu A S
    Posted 2 years ago
    Hi
    This escrow thing is taking too long to transfer fund to my wallet and i dont have a return policy why is it taking forever
  • tF
    teju F Konga Moderator
    Posted 2 years ago
    Hello Paschalene,
    
    Please contact us via mail- [email protected] or call to speak with us on 08094605555 if your funds are still in escrow after your return policy lapses. If you have sent us a mail and yet to receive a response within 48 hours, kindly provide the case ticket number received for a prompt follow up.
    
    Thank you
    
    
  • PU
    Paschalene U B
    Posted 2 years ago
    I am experiencing issues of monies being transferred to my wallet. My item shipped and delivered has been more than 10 days now. However the fund paid is still on ESCROW. How long does it stay before moving to the my wallet to be able to pay out to my account. This is frustrating konga!
    
    
  • OT
    Oluwatoyin T S
    Posted 2 years ago
    Hello Dorcas,
    Products delivered and paid for (less commission) appears immediately on the escrow account. Monies are moved to your wallet after number of days for return policy have lapsed.
    
    For more clarification, please contact us via mail- [email protected] or call to speak with us on 08094605555

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