Shipping and DeliveryCreated 2 years ago
| Updated 2 years ago
Please can Konga quicken their procedures/findings on damaged order? An order was returned by customer from my store because it got damaged upon delivery. I instructed Konga to refund customer but i received a call that the damaged items should be returned back to me just like that? Why do Konga treat sellers this way. I expect Konga to reach an agreement before items returned back to me. This is totally not acceptable.
Posted 2 years ago
Konga has put together a group of individuals to handle disputes between merchants and customers. Please send a detailed email of your issue to [email protected]
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