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  • Damage Order

    Shipping and Delivery Created 2 years ago | Updated 2 years ago
  • Os
    Olawunmi s S
    Please can Konga quicken their procedures/findings on damaged order? An order was returned by customer from my store because it got damaged upon delivery. I instructed Konga to refund customer but i received a call that the damaged items should be returned back to me just like that? Why do Konga treat sellers this way. I expect Konga to reach an agreement before items returned back to me. This is totally not acceptable. 

Comment

  • ki
    kene i Konga Moderator
    Posted 2 years ago
    Hello Olawunmi,
    
    Konga has put together a group of individuals to handle disputes between merchants and customers. Please send a detailed email of your issue to shq.dispute@konga.com

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