Commission RatesShipping and Delivery Created 2 years ago | Updated 2 years ago
CRChuks R B
I sold an item worth N7,999 and using free delivery to Rivers State and I received N5699 to my konga wallet. Please how were the charges calculated? Thanks.
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Ebere O BPosted 2 years ago
Hello Chuks, Henri is right, you will be charged for shipping if you ship through K-Express, and you offer free shipping to your customers. In this case a commission of 10% was deducted on each item in addition to the delivery cost on the order. For further clarification, kindly contact our customer service helpline 014605555 or send an email to [email protected] Thank you
HKHenri K BPosted 2 years ago
Depends on the item, a commission was charged, and also shipping charges were charged that is if you selected shipping via any of KONGA's shipping partners. If you selected shipping via any of KONGA's shipping partners, you will be charged for shipping irrespective of if you are offering FREE shipping or NOT to your customers.