% Commision Over ChargeTechnical Issues Created 2 years ago | Updated 2 years ago
ICIhimi C B
Dear Moderator, Top of the day to you! Kindly help me rectify this issue. Order F760609170001, F621381204001, F385768149001 and 23 others, are orders i recieved for one of my product in the Automotive Category which attracts a 6% Commission rate. Am currently selling the above product at a special discount price of N999 thus mathematicall, 6% of N999 = N59.94 Commission fee, but rather than charge me a commision fee of N59.94, Konga is charging me N200 commission fee. Please how does 6% of N999 = N200 ??? What sort of Vodoo Maths is this??? Kindly help revert this erroneous over deduction of commission fee from my cash. Warm regards and awaiting your response.
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AOAkorede O SPosted 2 years ago
@ihimi, Konga has not over charged you,it has been explained here severally that ,the minimum cap commission is N200.00 So even if you are selling that product for N500.00,you will still be charge N200.00 but if the price is up to the normal commission of the category,you will be charge appropriately. Hope my response helps you!.
kikene i Konga ModeratorPosted 2 years ago
Dear Ihimi, Thank you for bringing this to our attention. Please be informed this issue has been escalated to the appropriate party and you will be contacted with a resolution.