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  • Cancelled order after shipping

    Shipping and Delivery Created 2 years ago | Updated 2 years ago
  • CI
    Chioma I B
    Please how do i go about a cancelled order by customer after i have accepted the order and shipped to avoid paying commission for an order not fulfilled? I usually don't update to delivered and send order no to ordercontinuity but a period of time it will be auto updated to delivered. What do i do?


  • Ebere O B
    Posted 2 years ago
    Hello Chioma,
    Please go ahead and send the order number to ordercontinuity@konga.com  stating the reason for cancellation, you will be assisted accordingly.
    In addition, you may contact our helpdesk on 01 460 5555.
    Thank you

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