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  • Buyers Ordering for Rates Below Price Stated

    General Discussion Created 3 years ago | Updated 3 years ago
  • EI
    Esohe I S
    I have a big Issue with Konga! How come people can place order on items below what is stated? For example I have a product of say 5,000 naira and I see an order placed for 3000 naira? How do you want me to accept such? How is that even possible? I have three such orders now and I cant even cancel because I might be suspended. I cant accept either because that would be below my cost price. And then it automatically cancels? I dont get it one bit! What am I supposed to do now?
Discussion has been closed

Comments

  • Kunle O S
    Posted 3 years ago
    I am closing this thread.  Please move the conversation to 
    http://community.konga.com/thread/n2000-discount-on-my-order
  • Kunle O S
    Posted 3 years ago
    Yes. It is the discount vouchers we sent to customers.  Please accept and ship the orders.  Once Orders are delivered, Konga will pay the discount value.  In some cases it is N2,000 and in other cases it is N5,000.
  • IO
    Iheoma O S
    Posted 3 years ago
    Ooooh! is that what has happened. I had same today with a large order. The whole thing was so weird I sent an email to our friends at mall@konga.com and my merchant officer. Did not get a response as at 5pm but hope it will be resolved tomorrow. 
  • EI
    Esohe I S
    Posted 3 years ago
    It doesnt indicate that a discount voucher was used. How do I check that?
  • A
    Atinuke S
    Posted 3 years ago
    Hi there - Maybe the buyers are using the discount vouchers...check the order details, it will let  you know if discount voucher is used, then Konga will be the one to credit you the discount amount after the return policy on your product expires.

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