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  • Buyer want order cancelled

    Selling on Konga Created 3 years ago | Updated 3 years ago
  • EG
    Elabor G S
    A buyer made an order within lagos and I click self fulfillment to delivery to the buyer the next day but to my greatest surprise when i called the buyer to deliver the order she said she has already gone to buy the item outside stating that she called one of konga customer care agent to know when they will deliver the item and the person just picked the phone and never respond to her so she had to angrily forget about the order and go buy it from the market. 
    
    She told me, she will cancel the order and uptill now she has not done that, please how do i cancel the order since i already marked it as self delivery. 

Comments

  • EG
    Elabor G S
    Posted 3 years ago
    I already send a mail to help@konga.com. i await their reply. thanks 
  • DD
    Dolapo D S
    Posted 3 years ago
    Hello Elabor,
    
    Pls send a mail to mall@konga.com with the details of the order and reason for cancellation.
  • Eucharia O B
    Posted 3 years ago
    Send a mail to Konga. 

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