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  • Buyer left negative feedback after he confirmed he's fine with the item

    General Discussion Created 3 years ago | Updated 3 years ago
  • KO
    Kayode O S
    There is a buyer that left a negative feedback on my store.
    
    I contacted him when the item was delivered to him to ask about his satisfaction and he confirmed everything is fine that no problem with the item. To my surprise the guy left a negative feedback on my store the next day that he wants to return the item. 
    
    I contacted him again after the feedback and he said he's not going to return it that I should not worry. I cannot just understand this kind of act. He has already created a negative feedback on my store.
    
    @Konga Moderator, what can I do about the feedback?
    
    Thanks

Comments

  • Tersoo A S
    Posted 3 years ago
    And why accept -ve feedback when a return procedure has not been initiated? I believe whatever feedback should be made visible after the time frame for the return policy expires. That way we will know a genuinely good or bad comment!
    
    If not, this trend will continue. More so because the same way people place prank orders and refuse to accept delivery on purpose leading to high returns and negative store ratings, they will sabotage your market with bad feedback for fun!
  • VD
    Victor D S
    Posted 3 years ago
    This Nigerian mentality is worrisome.
    
    When customers are satisfied, they bother not to leave feedback but when less than satisfied, they are quick to leave a negative feedback.
    
    I suggest Konga should have a default feedback rating of at least 4 star for sellers when buyers fail to leave feedbacks within the time frame given.
    
    That is a fair assumption that customer is satisfied.
    
    
  • Abioye Festus Adekunle A B
    Posted 3 years ago
    Nigeria mentality is a big factor when it comes to dropping of feedback. Many of the buyers are willing and happy to drop negative feedbacks when an item falls below expectations but don't bother to give positive feedback when they enjoy a particular item 
  • KO
    Kayode O S
    Posted 3 years ago
    Hi Chima,
    
    I have forwarded the transaction details to mall@konga.com.
    
    Thank you.
  • CO
    Chima O B
    Posted 3 years ago
    Hello Kayode,
    
    We apologize for this. Be rest assured that this will be looked into and resolved. Kindly send details of the transaction and name of the customer to mall@konga.com.
    
    Kind Regards,

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