Discussions | Announcements | Konga Seller Academy | Go back to Konga Mall

    Store Management Created 3 years ago | Updated 3 years ago
  • Tersoo A Tersoo A S
    Can some please explain to me why each time I upload a product,the brand names disappear when they are displayed in my store?
    I have complained on several occasions and even when it is corrected, it reverts back after a while. I would like to know if this is a technical issue because it hurts my business. I buy these names because they move units. If the names cannot be displayed then what is the essence?
    Take a look at my storefront. Those are John Varvatos,Polo RL,Vince Camuto, Tommy Hilfiger shoes in there and nobody can tell at first glance!


  • YB
    Yetunde B B
    Posted 3 years ago
    I guess this issue should be resolved fast because it is affecting sales... i even tried putting the brand name in the middle of product title yet it was ommitted.
  • AA
    Abejoye A S
    Posted 3 years ago
    Before SHQ, when it was still Seller HQ, you could edit product names and whatever product name you specified was what was uploaded. But these days, things are no longer that way. I have also experienced this issue, where my product name gets changed somewhere along the line.
    We hope the merchant experience improves significantly in this next dispensation.
  • OA
    Oge A S
    Posted 3 years ago
    Don't bother, it is a delibrate ommission by konga to push their own products first. From a careful trend analysis, I realised that the product names are edited before they go live on site by actual human beings, not systems. For example, I title a product 'Carters 3 Pack Baby Bibs - Neutral' and what I see when it goes live is '3 in 1 Baby Bibs' ........totally different from what I titled my product. I can only hope that the new era of self fulfilment will let our product titles be.
  • Abioye Festus Adekunle A B
    Posted 3 years ago
    Things are going on 
  • Tersoo A S
    Posted 3 years ago
    @Adeola Y.
    This is at least 3 weeks since this issue was raised and guess what.....NOTHING HAS BEEN DONE!!!
  • SA
    Sunmisola A S
    Posted 3 years ago
    I have complained about this too. Each time i upload a product the brand name goes missing. Its really affecting sales. Customers make buying judgement based on brand names. 
  • HE
    Hycent E B
    Posted 3 years ago
    This is exactly our problem. We have written several emails to complain about this but all we get each time is promise. It is adversely affecting our sales as our target customers are those that are only interested authentic products from known brands. We sell the same items at a minimum of 10% above 'Konga price' in another online platform and we generate lots of sales. We are beginning to think the omission is deliberate because the items sold by Konga have brand names in the product titles. If the computer programme is not picking the brand name it could be added manually. So enough of the excuse.
    The items we uploaded yesterday have also been activated without brand names. If nothing is done about this issue by the end of April, we will remove all our items from konga.com. Please see screen shot below.
    DTH Watches.
  • AY
    Adeola Y Konga Moderator
    Posted 3 years ago
    @Tersoo, Your complain has been forwarded to the appropriate unit. We will get back to you.
  • Tersoo A S
    Posted 3 years ago
    Take a look at my storefront. Those are John Varvatos,Polo RL,Vince Camuto, Tommy Hilfiger shoes in there and nobody can tell at first glance!

Howdy, Stranger!

It looks like you're new here. If you want to get involved, login with your konga credentials!