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  • been charged for shipping for self delivery

    Shipping and Delivery Created 3 years ago | Updated 3 years ago
  • oe
    oluwatoyin e S
    Good day,
    I noticed Konga is charging me 500 for shipping within Lagos for orders I delivered myself. Please can anyone explain to me why?
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Comments

  • tF
    teju F Konga Moderator
    Posted 3 years ago
    Hello all,
    
    All raised issues are currently being looked into and should be resolved as soon as possible. Kindly bear with us as we stabilize the platform.
    
    For charges on self-delivery orders, kindly confirm from your wallet transactions whether your shipping cost has been paid back into your wallet as this is expected to be automatically updated.
    
    A new order that shows a balance less the total cost of merchant's order means such buyer has made part payment through his/her wallet and would only be required to pay the balance that is visible on the invoice/ notification you may have received. 
    
    Also. for commission charges being deducted, If order is prepaid and shipped through self-delivery and if it's POD and shipped through K-Express, commissions will be deducted before your sales proceed is paid into your wallet.
  • JJ
    Jumoke J S
    Posted 3 years ago
    Hi Kunle, Bret,
    
    I seem to have a more complicated issue with my store.
    
    1: Konga deducted 500 naira from my wallet for delivery but why? The buyer is charged delivery while placing an order, i never set my store on free shipping, the order has been delivered why should i be charged for its delivery
    2. A new order is showing total 500  when its meant to be 5500 Naira, i hope the customer isn't paying 500 because i don't understand if its an error.
    3: Commissions are already being deducted before money is being paid into my wallet why do i still receive invoice email notifications that i have to pay at the end of the month?
    
    Please look into these things urgently.
    
    Regards,
    
    
  • Kunle O S
    Posted 3 years ago
    Hello all, we're looking into this issue and will come back with a response within the next hour or two.
  • Bret E Konga Moderator
    Posted 3 years ago
    was this on a prepaid or pay-on-delivery order?
  • CJ
    Chidozie J S
    Posted 3 years ago
    I was equally charged #500 from my wallet I don't know what that was for.  Konga don't respond to emails I've sent this complaint as well. 
    please when you deduct from Konga Wallet why don't you send a mail providing explanations what it's for. 
    and improve on your email at least assign a human being to respond not automated responses that never gets attended to 
  • Bret E Konga Moderator
    Posted 3 years ago
    Hi All.
    
    You will be credited the N500 delivery fee. If you delivered yourself and it was Prepaid by the customer, this fee will be put in your wallet. We expect this to happen this week.
    
    If you delivered yourself and it was pay on delivery, please collect this delivery fee as income. Its your money.
    
    Hope this helps.
    
    Brett
  • OA
    Oge A S
    Posted 3 years ago
    YES, SAME THING JUST HAPPENED TO ME. BEEN CHARGED N500 EACH ON ORDERS BEFORE LAUNCH OF SELF FULFILL RIGHT FROM MY WALLET ACCOUNT. AND ANOTHER POD ORDER DELIVERED BY DHL WHICH WAS DROPPED OFF AT KONGA DROP OFF CENTER BEFORE SELF FULFILL IS STILL HANGING.....I HAVE NOT BEEN PAID FOR IT AND THE PAYMENT STATUS SAYS 'PAYMENT COLLECTED ON DELIVERY'????
    AND MY VEXATION IS NOT THE ERROR HERE, IT IS THE FACT THAT THIS WILL TAKE ANOTHER MONTH OR TWO TO RESOLVE AND PAYMENT CREDITED. HONESTLY, THIS WHOLE NEW THING IS FRUSTRATING ME OUT OF BUSINESS, KONGA CAN WE GET OUR ACTS RIGHTS AND FAST PLEASE. OUR PATIENCE IS FAR STRETCHED.

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