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  • Attempts made before returning an item

    Shipping and Delivery Created 3 years ago | Updated 3 years ago
  • Ezekiel E Ezekiel E S
    Hello,
    Pls I would like to know how many attempts are made to deliver an item before it is processed for a return? What is the standard?
    Thanks

Comments

  • Ezekiel E S
    Posted 3 years ago
    Exactly, the delivery guys are becoming so inefficient. I have an order being returned after the customer was not contacted on the first attempt.
    How can u explain this Konga?
  • Jm
    Jessica m S
    Posted 3 years ago
    THE DELIVERY GUYS DONT CARE ABOUT SELLERS. THEY POBABLY DONT EVEN CALL CUSTOMERS BEFORE ATTEMPTING DELIVERY OR SPEAK RUDELY TO THE CUSTOMERS. I HAVE A CASE WHERE MY CUSTOMER REFUSED THE ORDER BECAUSE SHE WAS SPOKEN ARROGANTLY TOO BY THE DISPATCH RIDER. THE RIDERS NEED ORIENTATION AND ARE MEANT TO UNDERSTAND THAT CUSTOMERS ARE RIGHT ALWAYS. AND TO HAVE PATIENCE WITH THEM. ALL THEY KNOW IS THAT THEY EARN THERE MONTHLY SALARIES AT THE END OF THE MONTH. THEY NEED TO BE SCRUTINIZED.

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