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  • AD Links not Loading.Urgent help

    Advertise Services Created 1 year ago | Updated 1 year ago
  • Es
    Esohwode s S
    Please for the first time i said let me give konga advert a shot . i was told that my campaign will start yesterday but i will be informed once the advert begins. i was shocked to see two of my products on the homepage because i was not told it has gone live, just being curious why my advert has gone live without my knowledge, i decided to click on the   ad, but, it does not load. every other ad on the site load but mine doesn't. i just hope they won't tell me my campaign has begun because even till this moment the ad can't still load and it appears it has affected some of my products on my store as well as they can't load. i have sent them a mail without response yet. i don't understand why some of the products in my store won't load again since this advert saga. they sent me a link to confirm initially if the products on the links they sent was what intend to advertised.,i responded to that mail as the link was a broken link and it could not open. am not sure if it is the same link that they have put up on the site. 
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Comments

  • tF
    teju F Konga Moderator
    Posted 1 year ago
    Hello Esohwode, 
    
    As earlier communicated and also confirmed by you, your promotion ran successfully for the duration specified. This was also confirmed from both desktop and mobile. 
  • Es
    Esohwode s S
    Posted 1 year ago
    i just got a mail from adsales that my complained has been validated and my campaign will run till Tuesday midnight like you earlier told me. but later got another mail again that the complained has long been resolved and it will now end today? Please what is going on Teju. as i speak to you. i can only view my campaign from a Lan network like spectranet. i can't view using mobile internet network like Glo or mtn.which i believe many mobile internet users uses. so what's up with you telling me my campaign ends 2moa Tuesday and am being told again that it will end today.?
    really don't understand this drama. the funniest thing is that i can view every other adverts on the homepage aside mine with my Glo network
  • tF
    teju F Konga Moderator
    Posted 1 year ago
    Hello Esohwode,
    
    Thank you for your update and feedback.
    
    As mentioned in our previous communication with you, while a one-off store promotion does not guarantee sales, it raises brand awareness for your store. 
  • Es
    Esohwode s S
    Posted 1 year ago
    i have gone to a cybercafe to confirm this, and the AD links opened. thought it wise to come here openly and apologize . all links on my store is working perfectly. am only disappointed that my sales dropped since this advert began.
  • Es
    Esohwode s S
    Posted 1 year ago
    i have sent the screenshot of the error to both mall and sellerservices .  if the size of the images were too large, u guys would have indicated. my money can't just go down the drain like that 
  • Es
    Esohwode s S
    Posted 1 year ago
    Sorry if i understand you correctly , you said from various channels,is this not suppose to be advertised on the homepage alone with a singe banner on the left hand side.? then when a customer customer click on that banner it redirects them to a landing page where you have all the items? i don't not know what error message i should screenshot. my complain is very clear. when i click on my banner on the homepage, it does not load,or is there any other platform my banner is posted that i don't know? Please i need answers or prove that the banner created is working .because i can't view from my end., tired chrome like i said before from my laptop, and a mobile phone , no success
  • tF
    teju F Konga Moderator
    Posted 1 year ago
    Hello Esohwode, 
    
    We have been able to confirm all wristwatch links provided for your promotion are working properly and loading quickly from various channels. 
    
    We strongly advise you attempt to view our website from another desktop or mobile.  If you are experiencing any challenges viewing our website or your advert promotion,  you may send the link that you are unable to view to [email protected] for verification and attache screen shot on the error responses being received. 
    
    Please note your promotion commenced yesterday and will run till Tuesday midnight. 
  • Es
    Esohwode s S
    Posted 1 year ago
    To be honest this is not a nice experience at all. i have tried to click on the advert on the homepage from firefox, chrome, and even from a mobile device. aside not noticing any increase in traffic. , the advert links you placed on the website is not working. i can confirm that the AD is a combination of a silver and gold wrist watch, written stylish Timepiece. but when is clicked, it just load forever without redirecting to the suppose page. Please confirm if you assuredly click on the advert. please be informed that i have cleared all cookies and even used a system but still doesn't not redirect to the advert Url.. i can't throw away my money when is not justified . aside not having an increase in my order, i can categorically tell you that the AD link on the left hand side of the page is not redirecting. please be informed that when i clicked on other adverts on the homepage ,it redirects me without delay.
  • tF
    teju F Konga Moderator
    Posted 1 year ago
    Hello Esohwode,
    
    Your store promotion is live on our homepage Silver Banner under the Men's Fashion category and all product links are functioning. And as earlier informed via mail that only men's watches will be promoted from your store due to selling across different categories, the men's watches from your store are currently live on site.
    
     If you are experiencing difficulties viewing your products, I will recommend you refresh your browser page or view from another browser. 
    
    You may also forward the links that you clicked and got negative responses to [email protected] for better clarity.
    
    As earlier notified that your promotion will begin on Friday throughout the weekend, note that your advert will run till midnight on Tuesday.

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