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  • Actual amount of product not reflecting

    Payment Created 2 years ago | Updated 2 years ago
  • ba
    balogun a B
    a buyer bought a product of 4,500 but only 3600 reflecting on the escrow, whats the issue? is it that the buyer has a voucher and who bears the cost?

Comments

  • OO
    Omolara O Konga Moderator
    Posted 2 years ago
    Hello Balogun,
    
    Thanks for bringing this to our attention, please send the affected order number to mall@konga.com for a swift resolution.
  • LO
    Lawrence O S
    Posted 2 years ago
    Hello Balogun,
    Who made the delivery? (You or KOS). If the delivery was made by KOS then the delivery charge & commission will be deducted. If the delivery was made by you then the delivery charge & commission will still be deducted but the difference is that whenever your wallet is credited the delivery charge will be returned to you.
  • NA
    Nicholas A S
    Posted 2 years ago
    same thing happened to me last week and i've sent countless mails to konga, yet no positive response since then.

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